Effective Date: January 1, 2025
Last Updated: January 1, 2025
At Landscape Design Academy, we are committed to your satisfaction and learning success. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our online landscape design courses.
This policy applies to all purchases made through our website at https://snailtransfer.com. By purchasing a course, you acknowledge that you have read, understood, and agree to this Refund Policy.
We stand behind the quality of our courses and want you to be completely satisfied with your learning experience. That's why we offer a 30-Day Money-Back Guarantee on eligible course purchases.
Our 30-Day Money-Back Guarantee applies to all individual course purchases when ALL of the following conditions are met:
The following courses are covered by our 30-Day Money-Back Guarantee:
Course completion is measured by:
If you have consumed more than 30% of the course content, you will not be eligible for a refund.
Refunds will NOT be issued under the following circumstances:
Courses purchased during special promotions or at discounted rates may have modified refund terms, which will be clearly stated at the time of purchase. Unless otherwise specified, the standard 30-Day Money-Back Guarantee applies.
The Complete Landscape Design Mastery package (£1,299.00) includes multiple courses. Refund requests for this package must be made within 30 days and are subject to the same 30% completion limit across ALL included courses.
While we understand that circumstances change, simply changing your mind after substantial course completion (more than 30%) does not qualify for a refund.
To request a refund, follow these steps:
Verify that you meet all eligibility requirements listed in Section 2.1 above. Check your purchase date and course completion percentage in your account dashboard.
Submit your refund request via email to: [email protected]
Please use the subject line: "Refund Request - [Your Order Number]"
Include the following information in your refund request:
Our team will review your request within 3-5 business days and verify your eligibility. We may contact you for additional information or clarification.
You will receive an email notification with our decision. If approved, refund processing will begin immediately.
Depending on your reason for requesting a refund, we may ask for:
Once your refund request is approved:
Refunds will be issued to the original payment method used for purchase:
Please note that processing times may vary depending on your financial institution.
Approved refunds will be issued for the full purchase price paid, including any applicable taxes. However:
Before requesting a refund due to technical issues, we strongly encourage you to contact our technical support team. Many technical problems can be resolved quickly, including:
Please ensure your system meets our minimum requirements:
If technical issues prevent you from accessing course content and cannot be resolved by our support team within a reasonable timeframe, you may be eligible for a full refund regardless of the 30-day window, provided:
In exceptional circumstances, we may offer partial refunds at our discretion. This may occur when:
Partial refund amounts will be determined on a case-by-case basis and are subject to management approval.
As an alternative to monetary refunds, we may offer course credits that can be applied toward:
Course credits are valid for 12 months from the date of issue and cannot be redeemed for cash.
We take refund policy abuse seriously. The following actions constitute fraudulent behavior:
If we determine that a refund request is fraudulent or abusive:
IMPORTANT: Before initiating a chargeback or payment dispute with your credit card company or bank, please contact us directly. Most issues can be resolved quickly and amicably without the need for formal disputes.
If you initiate a chargeback without first attempting to resolve the issue with us:
Legitimate reasons for chargebacks include:
We understand that life circumstances can change unexpectedly. If you experience a serious medical emergency or personal crisis that prevents you from completing your course:
If we discontinue a course you have purchased:
If significant changes to our platform or course delivery method materially affect your ability to access content you've purchased, we will work with you to find a satisfactory solution, which may include refunds, alternatives, or extended access periods.
If you've purchased a course but realize a different course would better suit your needs:
Course purchases are non-transferable between individuals. You cannot:
Refund and Billing Department
Landscape Design Academy
Studio 52 Lucas Court
Harrisville HR9 7XU
United Kingdom
Email: [email protected]
Subject Line: Refund Request - [Your Order Number]
Phone: +44 111 445 8460
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
We aim to respond to all refund requests within:
If you are located in the United Kingdom, you have certain statutory rights under the Consumer Rights Act 2015, including rights related to digital content. This Refund Policy is designed to comply with and, where applicable, exceed these statutory requirements.
If you are located in the European Union, you have a 14-day right of withdrawal under EU Consumer Rights Directive. However, by accessing digital content before the end of this period, you expressly agree to waive this withdrawal right as permitted under the directive.
If you are located in other jurisdictions, your local consumer protection laws may provide additional rights. This policy does not limit any mandatory consumer rights you may have under applicable law.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Significant changes will be communicated via:
Refund requests for purchases made before policy changes will be governed by the policy in effect at the time of purchase.
If you have any questions about this Refund Policy or your specific situation, please don't hesitate to contact us. We're here to help and want to ensure your satisfaction with our courses and services.
Our commitment is to provide high-quality education and excellent customer service. While we hope you'll love our courses, we understand that our 30-Day Money-Back Guarantee provides peace of mind for your investment in your landscape design education.
Remember: The best way to resolve any concerns is to contact us directly. Our support team is experienced in finding solutions and wants to ensure you have a positive learning experience.
By purchasing a course from Landscape Design Academy, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is incorporated into and forms part of our Terms & Conditions.
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