Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Welcome to Landscape Design Academy ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://snailtransfer.com and purchase our landscape design courses.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase a course or service
• Subscribe to our newsletter
• Contact us via email, phone, or contact form
• Participate in surveys or promotions
• Post content or communicate with us

The personal information we collect may include:

• Full name (first and last name)
• Email address
• Telephone number
• Billing address and postal code
• Payment information (processed securely through third-party payment processors)
• Country of residence
• Account credentials (username and password)
• Course preferences and interests
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Operating system
• Device identifiers
• Referring/exit pages and URLs
• Pages viewed and time spent on pages
• Click data and navigation patterns
• Dates and times of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. This includes:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics, Google Tag Manager)
• Marketing Cookies: Used to deliver relevant advertisements (Facebook Pixel)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

3.1 Service Delivery

• Process and fulfill your course purchases and enrollments
• Provide access to course materials and learning platforms
• Manage your account and provide customer support
• Send order confirmations, receipts, and course access information
• Deliver certificates upon course completion

3.2 Communication

• Respond to your inquiries and requests
• Send administrative information and updates
• Provide technical support and assistance
• Send educational content and course recommendations
• Notify you of changes to our services or policies

3.3 Marketing and Promotions

• Send promotional emails about new courses, special offers, and events (with your consent)
• Display personalized advertisements on our website and third-party platforms
• Conduct market research and surveys
• Analyze customer preferences to improve our offerings

3.4 Analytics and Improvement

• Monitor and analyze website usage and trends
• Improve our website, courses, and services
• Develop new products and features
• Test and optimize website performance
• Understand user behavior and preferences

3.5 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, security breaches, and illegal activities
• Enforce our terms and conditions
• Resolve disputes and investigate complaints
• Protect the rights, property, and safety of our business and users

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you (course delivery, account management)
• Consent: You have given explicit consent for specific processing activities (marketing communications)
• Legitimate Interests: Processing necessary for our legitimate business interests (analytics, fraud prevention, service improvement)
• Legal Obligation: Processing required to comply with legal requirements (tax, accounting, regulatory compliance)

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (to process transactions securely)
• Cloud hosting providers (to store data)
• Email service providers (to send communications)
• Learning management system providers (to deliver course content)
• Analytics providers (Google Analytics, Google Tag Manager)
• Advertising platforms (Facebook, Google Ads)
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory authority requests
• Law enforcement investigations
• Protection of our legal rights and property
• Prevention of fraud or illegal activities

5.3 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your personal information.

6. International Data Transfers

We are based in the United Kingdom. Your information may be transferred to and processed in countries outside your country of residence, including the United States and other countries where our service providers operate.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

• Account Information: Retained while your account is active, plus 7 years after closure for legal and accounting purposes
• Transaction Records: Retained for 7 years to comply with tax and financial regulations
• Marketing Consent: Retained until you withdraw consent or 3 years of inactivity
• Website Analytics: Typically aggregated and retained for 26 months
• Support Communications: Retained for 3 years for quality assurance and training

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policy.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request copies of your personal information that we hold.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary or you withdraw consent.

8.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information under certain conditions.

8.5 Right to Data Portability

You have the right to request transfer of your personal information to another service provider in a structured, commonly used format.

8.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 13.

9. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewalls
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links and Services

Our website may contain links to third-party websites, including social media platforms (Facebook, Twitter, Instagram, LinkedIn). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

12. Marketing Communications

With your consent, we may send you marketing emails about our courses, special offers, and educational content. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your account preferences
• Contacting us directly

Please note that even if you opt out of marketing communications, we will still send you essential service-related emails (order confirmations, account notifications, etc.).

13. Contact Information

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Additional Information for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

16. Cookie Policy

For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our cookie banner displayed on your first visit to our website. You can adjust your cookie settings at any time through your browser preferences.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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